Return Policy

At luxurioustable.com, we strive to ensure that every item you receive brings beauty and functionality to your home. We understand, however, that there may be occasions when you wish to return a product. This Return Policy outlines the conditions and procedures for returning items purchased through our website. Please read it carefully, as it applies to all purchases made from luxurioustable.com.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We take great care in selecting and curating our collections, and we ask that you extend the same care when handling any product you consider returning. Items that show signs of use, damage, alteration, or wear – including but not limited to scratches, stains, odors, or missing accessories – will not be accepted.

Certain categories of products are not eligible for return due to hygiene or safety reasons. These include, but are not limited to, perishable goods, personalized or custom-made items, and products marked as “final sale” at the time of purchase. If you are unsure whether a specific product can be returned, we encourage you to review the product description page before completing your order.

Condition of Returned Items

We ask that you return items in their original packaging, with all tags, protective materials, inserts, and any accompanying documentation intact. For tableware, glassware, and ceramic pieces, please ensure that each piece is securely wrapped to prevent breakage during transit. For linens, napkins, and other soft goods, they must be unwashed, unwrinkled, and free from any food residue, pet hair, or other contaminants. For decorative objects, such as vases, candleholders, or centerpieces, please return them in the same protective wrapping in which they were delivered.

We reserve the right to inspect all returned items before processing any refund or exchange. If a returned item does not meet the conditions stated above, we may decline the return, send the item back to you, or issue a partial credit at our sole discretion.

How to Initiate a Return

To initiate a return, please log into your luxurioustable.com account and navigate to your order history. Select the order containing the item(s) you wish to return, and follow the instructions provided. You will be asked to indicate the reason for your return and confirm that the item has not been used or altered.

After you submit your return request, we will review it and send you a return authorization confirmation. Please do not send any items back to us without first obtaining this authorization. Unauthorized returns will not be accepted and may be discarded or returned to you at your expense.

Packaging and Shipping of Returns

Once your return is authorized, you will receive instructions on how to package the item(s) securely. Please use the original shipping carton if possible, or a similarly sturdy box. Place the item(s) inside with adequate padding to prevent movement or damage. Include all original accessories, certificates, and packaging materials. Attach the return label (if provided) over the original shipping label, and ensure that the return authorization number is clearly visible on the outside of the package.

We strongly recommend that you obtain proof of postage or a tracking number when shipping your return, as we cannot be held responsible for items that are lost or damaged in transit back to us. You are responsible for the careful packaging of the item; any damage incurred during return shipping due to insufficient packaging will be considered your responsibility and may affect your refund.

Refunds and Processing

After we receive your return and complete our inspection, we will process your refund. Refunds will be issued using the same payment method that you used for the original purchase. Please note that it may take some time for your bank or credit card issuer to reflect the refund on your statement, depending on their internal processing schedules.

If you received a gift or promotional discount when purchasing the item, any refund will reflect the actual price paid after such discounts. Original shipping charges are non-refundable, unless the return is due to a verified defect or error on our part. In the case of partial returns, any free gift or bonus item that was provided with the original order must also be returned, or its value may be deducted from your refund.

Exchanges

If you wish to exchange an item for a different color, size, or design, we recommend that you initiate a return for the original item and place a new order for the desired replacement. This ensures that the replacement item is reserved for you and that you receive it as quickly as possible. We are unable to guarantee that an exchange item will remain in stock by the time your return reaches us.

Damaged, Defective, or Incorrect Items

In the unlikely event that you receive a damaged, defective, or incorrect item, please contact us immediately through your account dashboard. We will request photographs or a description of the issue to assist in our assessment. For damaged items, please retain all original packaging, as the box and protective materials may be needed for a carrier claim. We will arrange for a resolution, which may include a replacement, a refund, or a return without the usual condition that the item be unused.

Please report any such issues promptly. Delayed reporting may limit our ability to verify the condition at the time of delivery and could affect your eligibility for a full remedy.

General Provisions

This Return Policy applies only to purchases made directly from luxurioustable.com. We reserve the right to modify this policy at any time without prior notice; however, any such changes will apply only to orders placed after the effective date of the change. By shopping at luxurioustable.com, you acknowledge that you have read, understood, and agreed to this Return Policy. If any part of this policy is found to be unenforceable, the remaining provisions shall remain in full force and effect.

We are committed to your satisfaction and believe that clear, fair return practices build trust and lasting relationships. Thank you for choosing luxurioustable.com to enhance your table and home.